Refund policy

At Klynza, we want you to be completely satisfied with your purchase.

Returns

If an item arrives damaged, defective, or not as described, you may request a return within 7 days of delivery. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

How to request a return

Contact us at klynzacleans@gmail.com with your order number and photos of the item showing the issue. Once approved, we'll provide instructions on how to send it back.

Refunds

Once we receive and inspect the returned item, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method (or as store credit for COD orders) within 5-7 business days.

Non-returnable items

Items that have been opened, used, or damaged after delivery due to customer handling are not eligible for return, unless the product itself was faulty or incorrect.

Wrong or missing items

If you received the wrong product or an item is missing from your order, contact us within 3 days of delivery and we'll arrange a replacement or refund at no extra cost.

Contact us

For any return or refund questions, reach out at klynzacleans@gmail.com.